FAQ

FREQUENTLY ASKED QUESTIONS

Below we have listed some of our frequently asked questions. Should you have a question that is not listed below please get in touch so we can assist you further or complete the FAQ form below.

In order to secure a booking, a 50% deposit of the total rental amount is required. If your arrival date is within 4 – 6 weeks of your booking date, full payment is required.

The 50% balance of the booking total is to be settled 6 weeks prior to an arrival in peak seasons, 4 weeks prior to an arrival during season (Oct – April) and 2 weeks prior to an arrival out of season (May – Sept).

Check-in is generally 2pm and check-out 10am or 11am – please ask us about your property.

Each property has it owns offering so please ask us about your property. As a minimum requirement all properties will be serviced and linen changed weekly.

Linen and towels are provided at all our properties.

This will depend on the property itself – please always ensure before booking that you are comfortable with the load shedding provisions in place at the property. 

Absolutely. And if we can’t help we work with an excellent concierge company that can!

This is dependent on the property rules but generally-speaking babies still sleeping with their parents or in camper cots do not count as guests. 

Please enquire with our reservations.

Yes but only resold dates will be refunded less any costs incurred.

The 50% deposit payment and the 50% balance payment are not refundable. In the event of a booking cancellation, any dates that can be resold will be refunded less a fair administration fee. In the event of shortening a booking, any dates that can be resold will be refunded less a fair administration fee.

Some of our properties permit small events/weddings and we have a few that permit larger ones. Please ask us!

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